Refund Policy

At 9tisa, we strive to provide our customers with the best products and services. However, if you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and how to proceed with a refund.

Refunds
Eligibility
To be eligible for a refund, please ensure that:

The item must be unused and in the same condition that you received it.
The item must be in its original packaging.
The item must be returned within 30 days from the date of purchase.
Non-Refundable Items
Several types of goods are exempt from being returned:

Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Gift cards, downloadable software products, and some health and personal care items are also non-refundable.
Refund Process
How to Request a Refund
To request a refund, please follow these steps:

Contact Us: Email us with your order number and the reason for the refund request.
Return Authorization: Once your request is approved, we will send you a return authorization and instructions on how to return your item.
Return the Item: Send the item back to us in its original packaging, along with the return authorization.
Refund Approval
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Processing Time
Refunds will be processed within a certain amount of days, depending on your card issuer’s policies.

Late or Missing Refunds
If you haven’t received a refund yet, please follow these steps:

Check Your Bank Account: It may take some time before your refund is officially posted.
Contact Your Credit Card Company: There is often some processing time before a refund is posted.
Contact Your Bank: There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please get in touch with us.

Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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