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FAQ'S

  • What products do you offer on 9tisa.com?
    We offer a wide range of high-quality products across various categories, including home decor, fashion, electronics, health and beauty, and more. Our curated selection is designed to enhance your everyday life with style and functionality.
  • How can I track my order?
    Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website’s "Track Order" page to monitor the status and delivery progress of your order.
  • What skincare products do you offer?
    We offer a wide range of skincare products, including cleansers, toners, moisturizers, serums, masks, and sunscreens. Our products are designed to cater to different skin types and concerns, ensuring your skin remains healthy and radiant.
  • How can I find the right foundation shade for my skin tone?
    To find the perfect foundation shade, you can use our online shade matching tool or refer to our foundation guide. Additionally, you can contact our customer support for personalized assistance. We also offer sample sizes for testing.
  • What is your return policy?
    We offer a hassle-free return policy within 30 days of purchase. If you are not satisfied with your product, please contact our customer service team to initiate the return process. Products must be in their original condition and packaging.
  • Do you offer international shipping?
    Yes, we offer international shipping to many countries. Shipping costs and delivery times vary depending on the destination. Please refer to our Shipping Information page for more details on international shipping options.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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